providing exceptional customer service

Top 10 Essential Business Skills All Entrepreneurs Need

As an entrepreneur, you will require a range of skills. Ofttimes, new businesses are established with an extremely modest number of employees, this implies you will probably be doing the majority of the work yourself. This is a huge and critical duty, and one for which business visionaries ought to be adequately prepared.

Therefore, it is critical to identify the skills required to develop or improve to enable you to prevail in the everyday activities of the business.

The 10 Essential Business Skills


Critical thinking is a behavioral activity that involves defining problems: identifying their causes and manipulating them for a desired effect.

Critical thinking requires the efficient application of nonexclusive or ad hoc strategies in an attempt to discover answers or solutions.

Every thought is, therefore, a cause and every condition an effect; for this reason, it is absolutely essential that you control your thoughts so as to bring forth only desirable conditions. – The Master Key System, by Charles F. Haanel (1919)

I consider this skill the most important, because you will experience issues in your business no matter how well you plan. This implies you must be prepared to employ sound judgment, sometimes under pressure.

I am sure we have all heard “Think and grow rich.” So thinking is a crucial skill for business success.


Successful communication is vital to negotiation, influence, and identification with various human practices.

The capacity to tune in, pose the correct inquiries at the perfect opportunity and arrive across with certainty and believably is a significant piece of the unobtrusive blend of skills expected to prevail in the world of business.

Possessing effective written and verbal communication capacity is necessary for building good working relationships. And your communication will reflect your brand.


On negotiation, the better your communication skill is the better your negotiation skill would be, because these two are directly proportional to each other.

Being a skilled negotiator in business means being able to manage emotions while communicating a genuine value in your solutions.

Yourself, suppliers, potential investors, customers, employees, and all other stakeholders must be convinced that you are all winning for things to flow.


In business, you must sell.

In fact, businesses are established to sell, and your product is not feasible until it is sold.

So, it is crucial to be able to promote your products and services in the most effective way.

Providing exceptional customer service and putting a well-planned marketing strategy in place will help in generating sales.

For providing exceptional customer service and persuading people to buy, listening is my strongest charm. We presently live in a world where people are ready to offer any price for attention. Many people enjoy listeners and will do what they ask without deduction.


Networking in business is about ideas and information exchanging within groups as well as individuals that share common interests. The goal of networking should be building long-term relationships for mutual advantage.

Building good connections and making important contacts through Networking will assist in growing your business and give you the help you’ll be needing time-to-time.


The subject of what makes a good leader is widely debated. Nevertheless, it is important for business visionaries to realize that leadership is about setting clear visions and managing people and change to get the desired outcome.

To do this well, one must rely on a number of key skills and different leaders use different approaches.

Honestly, not every person is a leader. It’s just not for everybody. And that’s OK.

But if you must start and grow any business, you must manage people and change. Therefore, you must have the skill. Fortunately, we can learn even the skill we aren’t born with, if we are deliberate about learning.


Project management is a brief undertaking embraced to achieve a specific result. Many business people underestimate the power of this skill.

Be that as it may, starting a new business implies you will have to manage various projects, for example, setting up a site, masterminding the fit-out of your premises and building up a scope of strategies and systems. Realizing how to adequately deal with your assets, including time, cash and employees will help you in achieving your business objectives.


Inability to designate is a snare that many entrepreneurs frequently fall into since they are hesitant to relinquish control. Delegation is important for effective time management because designating tasks and responsibilities to other people creates time for a visionary to pay attention to other urgent duties.

Performing everything by yourself in business can mean wasting time and not performing well enough.


Gaining the skills to deal with your business funds is essential. To plan for the future of your business, you should possess a fundamental understanding of cash flow and sales forecasting ability.

Proper bookkeeping is needed to be able to declare your income to government and potential investors.

Business must be profitable and investments must be properly managed and protected, possessing financial skills is therefore crucial for every business owner.


Technology is one of the most crucial components of business success.

Business visionaries ought to be able to identify the technology solutions that best address their business needs and learn how new technologies are capable of directly and indirectly impact their business.

Technology skills are necessary for performing various business tasks, it is vital for every business owner to be capable of leveraging new technology to add value to consumers and other stakeholders.

Everyone starting a business should be capable to use Communication and Business productivity software and digital equipment.

In case you are wondering where to go and get these skills, I recommend HP-Life for fundamental Business Skills Development.

HP LIFE is a worldwide online program giving business and IT skills training for free to individuals throughout the world. HP LIFE is a program of the HP Foundation. The self-paced courses are intended to assist users with the development of business and IT aptitudes at their very own pace and time.

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Originally posted 2020-01-16 18:10:04.

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